At Bai Tehui, we understand that shopping for clothing online can sometimes be uncertain. That’s why we offer a thoughtful and customer-friendly return policy to ensure your peace of mind.

Return Eligibility

If you’re not fully satisfied with your purchase, you may return eligible items within 14 days of delivery, provided that:

• Items are unworn and unwashed

• Tags and original packaging are intact

• The item is free from stains, scents, or damages

We do not accept returns that fall outside of these conditions, so please handle garments with care while trying them on.

Non-Returnable Items

The following types of items are considered final sale and cannot be returned:

• Sale or clearance items

• Intimate apparel or swimwear

• Gift cards or personalized items

Please review each product description carefully before placing your order.

How to Initiate a Return

To begin a return:

1. Contact us at [email protected] with your order number and reason for return.

2. Our support team will respond with return instructions, including the return address and any necessary authorization.

3. You will be responsible for return shipping costs, unless the item is damaged or there was a shipping error.

We recommend using a trackable shipping method when returning items to ensure safe delivery back to our facility.

Refund Process

Once we receive and inspect your returned item, you’ll receive an email notification regarding the refund status. If approved, a refund will be issued to your original payment method within 5–10 business days. Please note: original shipping fees are non-refundable.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different size or color, please initiate a return and place a new order.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please email [email protected] with a photo of the issue and your order details. We will gladly correct the issue by offering a replacement or full refund, as appropriate.