At Bai Tehui, we’re committed to ensuring that your order arrives to you safely, gently, and promptly — just like the calm beauty our brand represents. Please read the following shipping details to understand how we handle delivery with care and consistency.

Order Processing

Every order is prepared with attention and appreciation. Once you place your order, we require 1–3 business days to process and carefully package your items. Orders placed on weekends or holidays may experience a short delay, but we promise your order is being prepared with love.

Shipping Options

We offer several shipping methods depending on your location and preferences. The following are typical delivery timelines:

• Standard Shipping: 7–14 business days

• Expedited Shipping (where available): 4–8 business days

While we do our best to ship on time, external factors like customs clearance, weather conditions, or local courier operations may occasionally impact delivery.

Shipping Costs

Shipping fees are calculated at checkout based on your destination and the weight of your order. If we are offering free shipping promotions, these will be clearly indicated on our site or product pages.

International Shipping

We’re delighted to ship to many countries around the world. Please be aware that customs fees, taxes, or import duties may apply upon arrival in your country. These charges are the responsibility of the recipient and are not included in our shipping fees.

Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number. This allows you to follow your package as it travels toward your doorstep. If you do not receive a tracking email within three business days, kindly reach out to us.

Delayed or Lost Parcels

While rare, if your order has not arrived within the estimated delivery period, please contact us at [email protected]. We’ll be happy to investigate and work with the shipping provider to resolve the issue as quickly as possible.

Address Accuracy

Please ensure that your shipping address is complete and accurate at the time of order. We are not responsible for delays or misdelivery due to incorrect information provided during checkout.

Thank you for shopping with Bai Tehui — we’re honored to send a piece of softness and joy your way.